Last updated: February 21, 2026
These Terms of Service ("Terms") govern your access to and use of CloseGuard's platform and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
By creating an account, accessing, or using CloseGuard, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
CloseGuard provides AI-powered sales call analysis tools designed for high-ticket sales teams. Our Services include call transcription, performance scoring, objection detection, and actionable insights to improve closing rates.
To use our Services, you must:
You are responsible for all activities that occur under your account.
You agree not to:
CloseGuard provides tools that enable the recording of audio and video calls, including through our browser extension and direct file upload. You are solely and entirely responsible for complying with all applicable laws and regulations regarding the recording of conversations, including but not limited to:
Obligation to Inform Participants: Before initiating any recording, you must inform all participants of the call that the conversation is being recorded. You must obtain explicit, informed, and freely given consent from all participants where required by applicable law. It is your responsibility to determine which laws apply based on the location of all call participants.
No Verification by CloseGuard: CloseGuard does not verify, monitor, or ensure that you have obtained the required consent from call participants. CloseGuard provides recording tools on a purely technical basis and assumes no responsibility for how you use them. The legality of any recording is your sole responsibility.
Browser Extension: When using the CloseGuard browser extension to record calls (including Google Meet, or any other supported platform), you acknowledge that the extension records audio directly from your browser tab and microphone. This recording occurs locally on your device before being uploaded to our servers. You remain fully responsible for obtaining consent from all participants before activating any recording.
Prohibited Uses: You may not use CloseGuard's recording features to record conversations without the knowledge and consent of all participants where such consent is legally required. Any violation of applicable recording laws may result in immediate termination of your account, without refund, and without prejudice to any legal action that may be taken against you.
Your Content: You retain all ownership rights to the call recordings, transcripts, and other content you upload to or record through our platform ("Your Content"). By uploading or recording Your Content, you grant us a limited license to process, store, and analyze it solely for the purpose of providing our Services to you.
Our Content: CloseGuard retains all rights to our platform, software, algorithms, analysis models, and any insights or reports generated by our Services. You may not reverse engineer, copy, or extract our proprietary technology.
Third-Party Content: Call recordings may contain the voice, image, and personal data of third parties (such as prospects or customers). You represent and warrant that you have a lawful basis to record, upload, store, and process such third-party data through our platform, and that you have provided all required notices and obtained all necessary consents from those third parties.
Billing: Our Services are offered on a subscription basis. You agree to pay all applicable fees according to the pricing plan you select. All fees are non-refundable except as required by law. By subscribing, you expressly consent to the immediate delivery of the Services and acknowledge that you waive your right of withdrawal.
Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
Price Changes: We reserve the right to change our pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.
By You: You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.
By Us: We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law.
Upon termination, you will lose access to our Services and Your Content may be deleted in accordance with our data retention policy.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not guarantee that our Services will be uninterrupted, error-free, or completely secure. While we strive for high accuracy in our AI analysis, we do not warrant that results will be 100% accurate or suitable for all purposes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSEGUARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless CloseGuard and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of our Services, violation of these Terms, or infringement of any third-party rights.
Recording-Specific Indemnification: Without limiting the foregoing, you specifically agree to indemnify and hold harmless CloseGuard from and against any and all claims, damages, fines, penalties, or legal proceedings arising from or related to: (a) your recording of calls without proper consent; (b) your failure to comply with applicable recording, wiretapping, or data protection laws; (c) any claims by third parties whose voice, image, or personal data was captured in recordings made through our Services; (d) any regulatory action or investigation resulting from your use of our recording features.
The CloseGuard platform, including all software, algorithms, designs, trademarks, and content, is owned by CloseGuard and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles.
Any disputes arising out of or related to these Terms or our Services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court to protect intellectual property rights.
We may modify these Terms at any time. We will notify you of material changes by email or through our platform. Your continued use of our Services after such changes constitutes acceptance of the updated Terms.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CloseGuard regarding our Services.
No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
If you have any questions about these Terms, please contact us:
Email: support@closeguard.io